Terms & Conditions
Last Updated: January 21, 2025
1. General Overview
These terms and conditions (“Agreement”) govern the sale, installation, and servicing of blinds, shades, and window treatments provided by Arizona Blinds Company. By placing an order, you agree to these terms.
2. Order Process
2.1 Quotes and Estimates: All quotes are valid for 14 days unless otherwise stated.
2.2 Order Confirmation: Orders are confirmed only upon receipt of a signed agreement and a 50% deposit.
2.3 Customization: All products are custom-made to your specifications. Please verify all measurements, colors, and styles at the time of order confirmation.
3. Payment Terms
3.1 A 50% deposit is required at the time of order placement. The remaining balance is due upon installation or delivery.
3.2 Payment methods accepted include credit/debit cards, checks, and cash. Cards are subject to a 3.5% transaction fee. Returned checks are subject to a $35 fee.
4. Cancellation and Changes
4.1 Cancellations
Orders can be canceled within 3 business days of placement (business days are Monday through Friday, excluding federal holidays) by contacting us. Cancellations requested after 3 business days will not be accepted due to the custom nature of our window treatments. A restocking fee, calculated on the order total including sales tax, will apply as follows:
- 10% if canceled within 1 business day of placement.
- 20% if canceled within 2 business days of placement.
- 30% if canceled within 3 business days of placement.
Refunds, less the applicable restocking fee, will be processed to your original payment method within 3-7 business days. Sales tax will be refunded proportionally based on the refunded amount.
Returns and refunds apply only to defective products covered by warranty (see section 6). If a product is defective, contact us to initiate a claim. We’ll repair, replace, or refund at our discretion after inspection. Refunds are processed within 3-7 business days. For issues with this process, contact us. If unresolved, see section 10 for dispute resolution.
5. Installation Terms
5.1 Preparation: Customers must ensure the installation area is accessible and free of obstacles before the scheduled installation date.
5.2 Delays: Installation delays caused by the customer will be rescheduled at the next available time slot and may incur additional charges.
5.3 Damage: Arizona Blinds Company is not responsible for damage to the property resulting from pre-existing conditions.
6. Warranty
6.1 Product Warranty: All blinds and shades are covered by a limited warranty of 10 years against manufacturing defects. This does not cover normal wear and tear, misuse, or improper maintenance.
6.2 Installation Warranty: Installation is guaranteed for a period of 12 months. If issues arise due to installation errors, we will address them at no additional cost within this period.
6.3 Exclusions: The warranty does not cover fading, discoloration, or damage caused by exposure to extreme conditions, such as excessive heat or moisture.
7. Delivery Dates
7.1 Delays in orders – Orders can be delayed from the factory that can be outside of control and delivery dates are not guaranteed.
8. Liability
8.1 Arizona Blinds Company is not liable for any indirect, incidental, or consequential damages.
8.2 Our maximum liability is limited to the cost of the product or service provided.
9. Privacy Policy
We value your privacy and handle your personal information in compliance with applicable laws. We do not share your information with third parties except as necessary to fulfill your order.
10. Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve it through negotiation. If unresolved, disputes will be settled through mediation or arbitration and can be sent to [email protected].
11. Governing Law
This Agreement is governed by the laws of the state of Arizona.
12. Contact Information
For questions or concerns, please contact us at: ArizonaBlindsCompany LLC, 623-900-1316, [email protected]. ROC #351152
