Warranty
Arizona Blinds Company — Limited Warranty
ArizonaBlindsCompany LLC · ROC #351152 · 4242 S 37th St, Phoenix, AZ 85040 · 623-900-1316 · hello@arizonablindscompany.com
1. Workmanship Warranty
Arizona Blinds Company warrants to the original purchaser that all window treatment installation work will be performed in a professional and workmanlike manner, in accordance with industry standards and manufacturer specifications, and will be free from defects in workmanship for a period of one (1) year from the date of substantial completion. During this one-year period, Arizona Blinds Company will correct any installation-workmanship defect at no charge for labor or trip fees.
2. Product Warranty (Manufacturer)
The products Arizona Blinds Company sells are covered by the manufacturer’s warranty for each brand and product type, as set out in the brand-specific schedule in Section 4. These manufacturer warranties cover defects in materials and manufacturing under normal use; repair, replacement, or remake of the defective product is the sole remedy, and repairs will be made with like or similar parts. Manufacturer warranties cover the product only — they do not cover the labor, removal, reinstallation, shipping, or trip charges required to service the product. As a courtesy, Arizona Blinds Company will file and manage the manufacturer warranty claim on the customer’s behalf. To obtain warranty service, claims must be accompanied by proof of purchase and a description of the problem, and the product must have been installed and maintained per Arizona Blinds Company’s and the manufacturer’s guidelines. Manufacturer warranties apply only to the original purchaser and are non-transferable except where the brand-specific schedule states otherwise. Coverage applies to both residential and commercial/contract orders except where a specific brand’s warranty excludes commercial coverage (see Section 4).
3. Service-Call Fee After Year One
After the one-year workmanship warranty in Section 1 expires, any service visit requested by the customer is subject to a flat service-call fee at Arizona Blinds Company’s then-current rate. The applicable fee will be disclosed to the customer before the service visit is scheduled and is payable in advance. This fee covers the trip, diagnosis, and the labor to remove and reinstall the product. If the product is still within its applicable manufacturer warranty (Section 4), the replacement or repaired part is provided at no cost to the customer; if the product is outside its manufacturer warranty, parts are billed to the customer in addition to the service-call fee. The current service-call rate is available from Arizona Blinds Company on request.
4. Brand-Specific Manufacturer Warranty Coverage
Warranty coverage varies by brand and product type and focuses on defects in materials and workmanship under normal use. All claims require proof of purchase. Covered parts are repaired or replaced at no cost during the applicable manufacturer warranty period; labor, trip, and shipping charges are governed by Sections 1 and 3.
| Product | Warranty Coverage |
|---|---|
| Apollo | |
| Apollo Roller Shades | 10-year warranty on fabric; 5-year warranty on motors; lifetime warranty on operating mechanisms. |
| Apollo Zebra Shades | 10-year warranty on fabric; 5-year warranty on motors; lifetime warranty on operating mechanisms. |
| Apollo Cellular Shades | 3-year warranty on all components. |
| Apollo Drapery | 3-year warranty on all components. |
| Apollo Panel Tracks | 10-year warranty on fabric; lifetime warranty on operating mechanisms. |
| Apollo Roman Shades | Defects only — liability limited to wholesale invoice price; no durability or labor coverage. |
| Apollo Shutters | 3-year warranty against defects in materials and workmanship. |
| Apollo Polymer Shutters | Lifetime warranty on all components. |
| Apollo Motors | 5-year warranty that the motor will function properly. |
| EL CIELO | |
| EL CIELO Roller Shades | All defects covered up to 1 year; lifetime warranty on operating mechanism; 5-year warranty on motors. |
| EL CIELO Uniglide | All defects covered up to 1 year; lifetime warranty on operating mechanism; 5-year warranty on motors. |
| EL CIELO Roman Shades | All defects covered up to 1 year; lifetime warranty on operating mechanism; 5-year warranty on motors. |
| Norman | |
| Woodlore® Shutters | Lifetime warranty on all components. |
| Monterey™ Shutters | Lifetime warranty on all components. |
| Faux Wood Blinds | Lifetime warranty on all components (except where specific exclusions apply). |
| Wood Blinds | Lifetime warranty on all components (except where specific exclusions apply). |
| Soluna™ Roller Shades | 5-year warranty on fabric; lifetime warranty on operating mechanisms. |
| Centerpiece™ Roman Shades | 3-year warranty on all components. |
| PerfectSheer™ Shades | 3-year warranty on all components. |
| SmartDrape™ | 3-year warranty on all components. |
| Honeycomb Shades | 3-year warranty on all components. |
| San Clemente Blinds (incl. San Clemente Faux Wood & San Clemente Honeycomb) | 3-year warranty on all components. |
| CityLights Aluminum Blinds | Covered by the Norman Promise Lifetime Warranty — warranted against defects in materials and/or workmanship for as long as the original purchaser owns the product, with a 3-year term on honeycomb/cellular components. Commercial/contract orders are excluded. Remedy is repair or remake only — no removal/reinstall, shipping, measuring or installation labor, trip charges, or incidental/consequential damages. Claims require proof of purchase through the servicing retailer. |
| SmartFold Shades | Covered by the Norman Promise Lifetime Warranty: hardware and mechanism carry the lifetime term; textile/fabric components 3 years (fading, discoloration, etc.); motorized components 5 years (batteries not included); cords 7 years against fraying. Commercial/contract orders are excluded. Remedy is repair or remake only. Claims require proof of purchase through the servicing retailer. |
| Synchrony Vertical Blinds | Covered by the Norman Promise Lifetime Warranty: hardware and headrail/track carry the lifetime term; textile vanes 3 years; motorized components 5 years. Synchrony is cordless, so the 7-year cord term does not apply. Commercial/contract orders are excluded. Remedy is repair or remake only. Claims require proof of purchase through the servicing retailer. |
| Blind Valance | Covered by the Norman Promise Lifetime Warranty: hardware and mechanism carry the lifetime term; textile/fabric components 3 years (fading, discoloration, etc.); motorized components 5 years (batteries not included); cords 7 years against fraying. Commercial/contract orders are excluded. Remedy is repair or remake only. Claims require proof of purchase through the servicing retailer. |
| Arizona Sun Supply | |
| Saguaro Outdoor Shades, External Screens, Screen Doors | Manufacturing labor and workmanship covered for up to 1 year. Materials are covered by their respective manufacturers' warranties. Installation, trip charges, and other fees incurred are not covered under this warranty. |
| Gaposa Motors | 5-year warranty. |
| Draper | |
| Draper Commercial Roller Shades | Covered by Draper's FlexShade Limited Warranty, running from the date of shipment and tied to the original project. Interior shades — 25 years on mounting hardware, headbox, clutch, fascia, and shade fabric (Manual, Motorized, Crank-Operated, FlexShade 2, NEXD, Twin Pull, Recharge, Colossal FlexShade, FlexStyle); 10 years on the same components for Techmatic, Spring Roller, ZIP/ZIP XL, Skylight, LightBloc, FlexShade XL, and Bottom-Up lines; 5 years on controls, electronic accessories, motors, PVC-free fabrics, insect screens, and battened fabric; 10 years on the spring-assist mechanism; 1 year on the Custom Tension System, FlexLouver Rack Arm System, and products distributed (not made) by Draper. Exterior shades — 10 years on hardware/headbox/clutch/fascia; 5 years on motors, electronics, fabric, screens, and finish; 1 year on distributed products. Transfers automatically to a successor owner while the product stays in its original installed location. Excludes bead chains, freight damage, printed artwork, fading/color shift, improper installation, misuse, normal wear, acts of God, and interior products used outdoors. Remedy limited to repair, replacement, or refund — no labor, trip charges, or consequential damages. |
| Madico | |
| Architectural Window Film | Madico warranty terms vary by film line, and the certificate is completed by the installing dealer. General coverage: residential and automotive solar films — lifetime for as long as the purchaser owns the home or vehicle; commercial installations — 10 or 15 years; exterior films — about 5 years on vertical glass and 2 years on sloped glass; decorative films — about 7 years. Covers defects such as adhesive failure, bubbling, cracking, peeling, and abnormal color change; remedy includes removal and replacement of the film. Some lines add glass-breakage / seal-failure coverage (a seal-failure claim requires the window manufacturer's own warranty to still be in force). Non-transferable; applies only to the original purchaser/owner and only when installed by an authorized Madico dealer. Claims go through the installing dealer with the warranty certificate and dealer invoice as proof of purchase. Film-quality claims must be filed within one year of billing; flat-glass claims require pre-approval before installation. |
| Horizons | |
| Horizons Classic Roman, Hobbled Roman & Averte Natural Fold Shades | Horizons Limited Lifetime Warranty: products properly installed in a residential dwelling are warranted free from defects in materials and workmanship for as long as the original purchaser owns the product. Does not cover loss of fabric color intensity over time or worn-out pull cords (treated as normal wear and tear), abuse, or misuse; color lots vary and may not exactly match a prior order. Repair is the sole remedy; excludes incidental/consequential damages, freight, installation, and service/trip charges. Residential only — no commercial coverage. |
5. Warranty Exclusions
These warranties do not cover damage, defects, or operational failures caused by:
- Normal wear and tear from daily use, including natural fading, peeling, discoloration, chipping, or cracking caused by exposure to the elements (sun, moisture, water), which is normal on paints and stains.
- Abuse, misuse, vandalism, accidents, or improper operation.
- Unauthorized repairs, alterations, or modifications made by anyone other than Arizona Blinds Company.
- Exposure to the elements, excessive moisture or humidity, or failure to maintain the environment.
- Structural shifts or building settling.
- Failure to follow proper instructions for measurement, installation, cleaning, or maintenance.
This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. All other warranties, both expressed and implied, are explicitly disclaimed. Some states do not allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you.
6. Limitation of Liability
In no event shall Arizona Blinds Company, or its brands, distributors, or retailers, be liable for incidental, consequential, or indirect damages, or for any loss of use, revenue, or profit, or any other direct or indirect damage, loss, cost, expense, or fee related to a product defect or installation issue. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
7. How to Make a Warranty Claim
To initiate a warranty claim, the Owner or authorized representative must contact Arizona Blinds Company at hello@arizonablindscompany.com within thirty (30) days of discovering the defect. Claims must include proof of purchase, a description of the issue, photos of the defect, and the project name and date of completion. Arizona Blinds Company will repair, replace, or remake the product at its discretion after inspection. Service visits made after the one-year workmanship warranty period are subject to the service-call fee described in Section 3.